Frequently Asked Questions
Everything you need to know about shopping with The Shop Company.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I know which size will fit me best?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric stretch details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
The Shop Company is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account on our site.